FAQs

Why don’t I see shipping in my cart on byhandlondon.com?

If you carry on through the checkout process you will be directed to Paypal and at that point shipping will be added to your order

How do we ship your order?

We ship all UK orders with UK Royal Mail first class post (one item) or standard parcel (multiple items). International deliveries are shipped with Royal Mail Airmail, which aims to deliver to Europe in three to five working days and the rest of the world in five to seven working days.

How soon after you’ve placed your order do we ship it out?

Orders placed before 4pm UK time are processed and shipped within 1 business day.

How do I pay?

At the moment we are only using PayPal as our payment gateway. This is very secure and means you can also use almost all major credit cards.

Why does my order only appear in British pounds?

Your order amount will be converted into your desired currency once you have gone through to Paypal to make your payment. No fear, this happens before you actually pay for your order!

I’m not happy with what I got, how do returns work?

We of course really want you to be happy with everything you buy from us, so do let us know if this isn’t the case. We do accept returns, however they must be unopened and unused and sent back to us within 10 days of receipt for EU residents and within 21 days for the rest of the world. We don’t actually accept returns on used items. If it turns out that the fault with your returned item is because of an error on our part, we will refund you for the cost of shipping as well as the cost of the item. Otherwise, shipping is nonrefundable.

How do I stock By Hand London patterns in my store?

Wonderful news! Below is some basic information, but do contact us on yourorder@byhandlondon.com to discuss further:

Our minimum order requirements are 10 units per pattern.

We are happy to stock at any retailer, online or offline, but afraid we won’t sell to those using third party sites – like Amazon and Etsy.

This doesn’t answer my question, can I email someone?

Give us a shout via this contact form and one of us will try to get back to you within 48 hours.

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